Articles

4th Annual RealService / GRESB Customer Experience Seminar

The Annual Seminar focused on the ROI of customer experience in the Real Estate industry – how to measure and what the impact is on your clients level of satisfaction with your services… Are you ready to ROX? RealService launches customer experience measurement challenge

How to address the skillsgap in the property industry?

Experience Makers members and invited guests took part in our first ‘ideas factory’, hosted in collaboration with founder partner MAPP. We discussed practical ways to tackle the skills gap at company and industry level. Thought leaders across training, recruitment, hospitality and property joined to share their insight. This session aimed to help our members answer the […]

Plan Reviews: Securing operational feasibility for service excellence

The following examples highlight the changes in a design at planning stage where correction of the existing plans will have a sustainable impact on the service delivery after the handover. Most of the changes are easily done when they are initiated in the planning phase. Any later changes of course result in high capital expenditure […]

Challenges and opportunities for developing luxury hotel residences

Following article was published in the Q3 edition of the International Luxury Hotel Association highlighting the challenges and opportunities for hotel operators entering the residential sector. The challenges and opportunities developing luxury residences for independent hotels This article focuses on some of the challenges and opportunities independent hoteliers face when contemplating the addition of residences […]

Expert in UKAA Roundtable: Building a Workforce for Generation Rent

On Wednesday 15th May, 2019, industry experts and opinion-forming panellists from across the Build to Rent (BTR) sector attended the inaugural ‘UKAA Roundtable: Building a Workforce for Generation Rent’ event. Discussion points were: • With completed build to rent units set to more than quadruple nationally over the next few years, how can we ensure […]

When should the state expropriate? New approach in Berlin?

Recently an article was posted on German News site Tagesschau regarding the housing crisis in Berlin. The findings resonated with me and I thought it would be interesting to share the key elements of it. All around the world housing is in high demand and a lot of municipalities and communities declared a housing crisis. […]

MORICON adds value to your development

How  MORICON adds value to your development is through a combination of hospitality and real estate centred activities with the service culture of your future project at heart. MORICON –founded by Sebastian Moritz -is a London-based consultancy specialised in setting up bespoke hospitality and service structures during the pre-opening phase of your project. MORICON liaises […]

How your Mission and Vision creates value for Developers

Creating a ‘Compass’ to Guide Developers Up Front Pays Huge Dividends   Moricon Consultants specialises in the creation of hospitality and site-services for luxury developments in their pre-opening and development phase. Founder and MD Sebastian Moritz gained his (unusual) expertise in luxury and lifestyle property service delivery in the pre-opening and management of, amongst others, […]