Articles

MORICON hosts UKAA webinar: Customer retention through technology

London, 29th June 2021 There is a large offering of technology assisting landlords, agents and asset managers with the back-end of managing units. Unfortunately, there seems to be a lack of products on the market aimed at the tenants during their residence. This webinar looks behind the scenes to establish, if currently used “prop tech” […]

Why Mystery Shopping adds value in Build to Rent

What is Mystery Shopping? According to the Collins dictionary, a mystery shopper  …”is  someone hired to pose as a customer and report on the quality of service received and how well a store or chain of stores is being run. The person poses as a normal customer and is given a specific task, such as purchasing a particular product or asking certain questions.” Brand loyalty […]

The Effect of COVI-19 and Is the BTR model sustainable?

In this last instalment of the series, Sebastian Moritz – Director of MORICON, will look at the impact COVID-19 had on the industry. What are the effects for tenants, property owners and investors and what are possible solutions. Closing this article, he looks at the sustainability of the BTR model, the financial considerations and processes. […]

The Affordability Question in BTR

In this third article, Sebastian Moritz – Director of MORICON, will highlight issues around the affordability in BRT, look at its definition, causes for the undersupply of units and how to create more affordable housing and highlights possible solutions. MORICON Consultants shares thoughts on the Build to Rent market in the UK over a series […]

Barriers to Completion and Profitability

Views on the current situation of BTR market and its influencers in 5 articles (2 of 5) MORICON Consultants shares thoughts on the Build to Rent market in the UK over a series of 5 short articles. The topic was part of the IRPM Build to Rent Level 4 course assignment and reflects only the […]

Meeting Rental Demand in the UK

Views on the current situation of the BTR market and its influencers in 5 articles (1 of 5) In this first article, Sebastian Moritz – Director of MORICON, will look at ways on how the rental demand in the UK can be met, what causes the undersupply and highlights possible solutions. MORICON Consultants shares thoughts […]

Make the “Unknown” known – why early Service Charge budgeting matters

In my consultancy I often see a repeating challenge for sales teams, the known “unknown” of annual service charges. As a result, unsubstantiated figures create a lot of hassle in all project stages and few realise that the solution can be  straightforward. What is meant to  support  the early sales effort does not have the […]

Residential Business Continuity Planning: The Good, the Bad and the downright Ugly

What is BCP? Residential Business Continuity Planning (BCP) is commonly defined as “…the process of creating systems of prevention and recovery to deal with potential threats to a company”. In addition to prevention, the goal is to enable ongoing operations before and during execution of disaster recovery. BCP is a subset of risk-management and deals […]

How to manage your company’s HomeViews Scores

Like buying a car, buying or renting a home/apartment is one of the most expensive and far-reaching decisions you will make. Until now, there was a massive imbalance when buyers went about their decision – the car industry honed over decades a myriad of ways to inform about models, makes, performance and other metrics and […]

4th Annual RealService / GRESB Customer Experience Seminar

The Annual Seminar focused on the ROI of customer experience in the Real Estate industry – how to measure and what the impact is on your clients level of satisfaction with your services… Are you ready to ROX? RealService launches customer experience measurement challenge