Bringing hospitality home

Award-winning hospitality expertise applied to residential buildings.

Truly independent audits and end-to-end service design that turn residential buildings into hospitality-grade experiences.

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Trusted by developers, operators and investors across the world.

When ‘good enough’ operations hold assets back

Residential portfolios often run on well-intended processes that were never designed for hospitality-level experiences. Fragmented data, inconsistent standards and vendor bias create blind spots that damage NOI, brand reputation and resident loyalty.

Moricon brings independent visibility and practical, hospitality-led fixes so teams stop firefighting and start delivering consistently great resident journeys.

A young man in black uniform is opening a glass door for entry in a building with large glass windows and gray walls.

Moricon brings an independent, hospitality‑led operating system that give every stakeholder line‑of‑sight on experience, risk and ROI.​

Use the links below to see how this works specifically for asset managers, investors, developers and operations managers and what changes when you put hospitality thinking at the heart of every building

For Asset Managers
For Investors
For Developers
For Operations Managers

ABOUT MORICON

How Moricon creates value

  • Icon of a house with a roof, chimney, and a square base, on a tan background.

    Bringing hospitality home

    We apply proven hospitality thinking to residential buildings, aligning service, staffing and spaces so every resident interaction feels intentional, not accidental.

  • Icon of a line graph with three data points on a brown background.

    Data-driven insights

    Independent, portfolio-wide visibility. Data you can trust, not gut feel – giving asset managers and operators a clear line of sight on performance, risk and opportunity.

  • A magnifying glass icon over a group of three people icons on a brown background.

    Specialist expertise

    Hospitality-trained auditors and operators for residential portfolios. Experts who live in the space between hotels and homes, spotting issues traditional teams often miss.

  • A white arrow on a brown background, resembling a target or map marker.

    Practical implementation

    From audit to action: standards, training and toolkits your teams actually use. No shelfware decks, just frameworks embedded in daily operations.

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OUR APPROACH

We transform your customer experience through a proven framework. Unlike traditional consultants, we do not simply identify problems, we work alongside you to solve them through audits, operational improvements, process optimisation, and training

Circular diagram showing a three-step process with sections labeled 'Diagnose,' 'Design,' and 'Develop,' surrounding a central logo for Moricon Consultants.

Diagnose

Independent audits, resident feedback and operational reviews that highlight any gaps impacting on your service scores and NOI/ROI.

Design

Residential standards, service models, and operational frameworks that align your brand and your team with your residents and your service vision.

Develop

Training, tools and continuous improvement loops that keep teams performing ensuring retention and team engagement remain high long after the opening..

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SERVICES

Modular services you can plug in as needed

  • Black and white logo with an oval containing a stylized capital M, and the words 'MORICON INSIGHTS' below, with 'MORICON' in larger font and 'INSIGHTS' in smaller font beneath it.

    We diagnose performance through independent mystery shopping, resident satisfaction programmes, due diligence and exit interviews across your portfolio.

    Explore Moricon Insights ⟶
  • Black and white illustration of a person diving into a pool with water splashing around.

    Hospitality-led consulting across pre-opening, mobilisation and in-life operations. From design reviews and service charge planning to amenity and community strategy.

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  • A black background with a yellow heart-shaped lollipop with red and white striped details.

    Expert learning with hospitality-grade training and e-learning for on-site, lettings, sales and support teams, available as modular courses or a full learning platform.

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OUTCOMES

Proven impact across portfolios

Clients see higher resident satisfaction, lower staff turnover and more efficient operations when hospitality thinking is embedded from design through to daily service delivery. Case studies demonstrate significant uplift in satisfaction scores, brand reputation, asset value and retention, alongside more confident decision-making at board level.

  • Branded Residences

    For a global luxury hotel group, Moricon designed a residential operating system that standardised homeowner experiences, replaced hotel-centric standards and cut pre-opening planning from months of creation to weeks of refinement

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  • Build to Rent

    Moricon's monthly mystery shopper programme delivered a 17-point performance uplift for a six-property Build-to-Rent portfolio, transforming inconsistent service delivery into sustained excellence above industry benchmark through systematic audit and actionable insights.

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  • E-Learning

    Premium London residence transformed hospitality training through Moricon's digital learning platform, reducing management time whilst establishing consistent service standards across all team members, both new and existing.

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CONTACT

Ready to bring hospitality home?

Let's discuss how Moricon can help your portfolio deliver exceptional resident experiences.

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Contact Us

Please get in contact to find out how Moricon can bring award winning hospitality expertise to your residential project.

Email: hello@moricon.net

Phone: +44 191 691 6260