Modular services you can plug in as needed
From pre-opening to ongoing operations, our services are designed to work independently or as an integrated programme.
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We diagnose performance through independent mystery shopping, resident satisfaction programmes, due diligence and exit interviews across your portfolio.
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Hospitality-led consulting across pre-opening, mobilisation and in-life operations. From design reviews and service charge planning to amenity and community strategy.
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Expert learning with hospitality-grade training and e-learning for on-site, lettings, sales and support teams, available as modular courses or a full learning platform.
Consultancy that turns vision into lived experience
From pre-opening to mature operations, we design and embed the standards, structures and service models your teams can deliver. Our consultancy services span pre-opening, site mobilisation and in-life operations, giving you a single partner from early design discussions through to steady-state performance. We focus on aligning mission, vision and brand with the day-to-day realities of staffing, processes and budgets.
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Design review
Align architectural and interior design with service requirements and back-of-house reality.
Avoid value gaps between design intent and operational delivery.
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Pre-opening operations
Bring all design teams together to ensure they understand the service vision
Ensure operational readiness is considered alongside construction progress.
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Amenity and hospitality programme
Define service levels, activation and staffing for amenities and shared spaces.
Create experiences that feel curated, not generic.
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Community programme
Develop resident engagement strategies that build community and loyalty.
Integrate events, communication and feedback loops into operations.
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Service charge consultation
Work with technical and design teams to create accurate, reasonable service charge budgets based on best practice.
Ensure transparency and alignment between service promise and cost.
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Process Improvement
Work with your operations team to understand existing structure and process for service delivery.
Establish platform for new standards and service processes
Site mobilisation
We bridge the gap between a finished building and a ready-to-serve team.
Opening strategy
Hiring strategy
Training and planning execution
Service mission and vision
Community
Operational consulting
For live buildings, we focus on making resident experience consistent, efficient and scalable.
Amenity and hospitality strategy
Service charge budgeting support
KPI and benchmark definition
Operational review and Day in the Life studies
Standards and processes refinement
Brand service delivery strategy and playbooks
Independent, portfolio-wide visibility you can trust
Mystery shopping, resident satisfaction and due diligence audits for residential portfolios.
Our insight services give you an objective view of what residents and prospects experience, site by site and across your portfolio. This independence is crucial for asset managers, operators and brand owners who need third-party verification rather than internal reporting alone.
Mystery shopping
We assess and report on brand touchpoints in marketing and operations, from first enquiry to post-viewing follow-up. We then use results to benchmark performance, identify training needs and ensure third parties represent your brand accurately.
Due diligence audits
Independent operational and CX audits to stress-test assumptions during acquisitions, refinancing or brand transitions to help identify hidden risks and opportunities for improvement.
Resident satisfaction
Structured feedback programmes that capture residents’ views across their entire journey.
We then convert insight into actions that improve loyalty, reputation and referrals.
Exit interviews
Understand why residents leave and what might have kept them. Use insights to refine operations, amenities and communication strategies.
Hospitality-led training your teams actually use
Standards, simulations and e-learning designed for residential operations
Moricon’s training combines hospitality-grade content with formats that work for busy, distributed teams, from on-site workshops to always-on e-learning. Our goal is simple: turn standards into habits that show up in every resident interaction.
What we train
Induction and onboarding: get new team members up to speed quickly on brand, standards and behaviours.
Service simulations: practise real scenarios before they play out with residents.
Standards and processes: bring SOPs to life so they guide daily decisions, not just sit in a folder.
Customer experience soft skills: hospitality-grade communication, problem-solving and complaint handling.
Bespoke solutions: tailored modules for your brand, building type or operational challenge.
E-learning solutions: structured online programmes and micro-learning for ongoing development.
Lettings training: turn enquiries into loyal residents
Lettings teams sit at the sharp end of your customer journey, yet they are often under-trained and over-stretched. Our lettings training builds the skills and confidence to turn every enquiry, viewing and follow-up into an experience that reflects your brand.
Modules cover enquiry handling, digital and phone etiquette, tour design, objection handling and post-viewing follow-up, all framed through a hospitality lens. Consultants practise real scenarios, receive structured feedback and leave with clear standards they can apply the next day.
When combined with our mystery shopper audits, training becomes highly targeted: we use live findings to address the exact behaviours that drive conversion, satisfaction and referrals.
Pre-opening Simulation training: ready for residents from day one
A successful opening depends on more than a finished building. Pre-opening training ensures your team understands the service mission, standards and playbooks before the first resident arrives.
We design programmes that bring your ‘day in the life’ scenarios to life: from first move-in appointments and early maintenance requests to handling complaints, deliveries and amenity usage. Team members rehearse typical and edge-case situations in a safe environment, building muscle memory before operations go live.
Training is coordinated with your mobilisation plan so that content, timing and depth match construction milestones, recruitment and soft-opening dates. The result is a smoother opening, fewer early-stage issues and a team that feels confident rather than overwhelmed
Learning as a Service anywhere, anytime and on any Device
Our Learning as a Service model gives you a ready-made, hospitality-informed platform without the overhead of building it yourself.
Cost-efficient and fast to implement.
Backed by technical expertise and professional support.
Scalable and flexible as your portfolio grows.
High-quality, varied content, with options for bespoke modules.
Reduced risk and simpler compliance.
Let’s your leadership focus on core business while we handle the learning infrastructure.
CONTACT
Ready to bring hospitality home?
Let's discuss how Moricon can help your portfolio deliver exceptional resident experiences.
Contact Us
Please get in contact to find out how Moricon can bring award winning hospitality expertise to your residential project.
Email: hello@moricon.net
Phone: +01 91691 6260