The 18% Conversion Leak Most Operations Directors Can't See -
This report presents findings from 300+ independent mystery shopping audits conducted across Build-to-Rent (BTR), Single Family Rental (SFR), Later Living,
and Purpose-Built Student Accommodation (PBSA) properties throughout 2025. For operations directors managing multi-site portfolios, the research reveals
systematic service delivery failures that directly impact your KPIs, team performance, and operational reputation