News & insights
Independent thinking at the intersection of hospitality and residential.
Explore updates, analysis and practical guidance on opening and operating residential buildings with hospitality-grade standards. From pre-opening lessons learned to new approaches to mystery shopping and training, this is where Moricon shares what works.
Elevating Customer Experience in UK Real Estate: The Power of Hospitality and Service Training
The UK real estate market is not just about bricks and mortar; it’s about creating spaces where people feel at home.
As the market becomes increasingly competitive, the differentiation lies not only in the properties themselves but in the customer experience (CX) provided.
Mystery Shopping as a catalyst for transformation and optimisation
In a dynamic real estate landscape, businesses increasingly use innovative methodologies to meet customer expectations and optimise their operations for unparalleled success. A key player in this transformative journey is Mystery Shopping, a tool traditionally associated with retail and hospitality.
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Email: hello@moricon.net
Phone: +01 91691 6260